Privacy policy

Last Updated: August 1, 2026

Welcome to Kitchenora ("Kitchenora", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you visit our website or purchase products from us.

This Privacy Policy applies to all visitors, customers, and users of our website.

1. Business Information

Business Name: Kitchenora

Business Address:
50A High Street,
London, SE20 7HB,
United Kingdom

Customer Support Email:
Contact@kitchenora.co.uk

Telephone:
+44 (744) 630 76 49

Market Served:
United Kingdom only.

2. Information We Collect

When you visit our website or place an order, we may collect the following information.

Personal Information

We may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order information
  • Purchase history
  • Customer support communications

Payment Information

Payments are securely processed through trusted third-party payment providers.

Kitchenora does not store your complete credit or debit card details on its servers.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Date and time of visits
  • Referring website
  • Cookie identifiers
  • Website usage statistics

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Verify payments
  • Arrange delivery within the United Kingdom
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our products and website
  • Prevent fraud and unauthorized activity
  • Comply with legal and regulatory obligations
  • Maintain the security of our services

We only collect information necessary to provide our services.

4. Cookies and Similar Technologies

Kitchenora uses cookies and similar technologies to:

  • Remember your shopping cart
  • Save your preferences
  • Improve website performance
  • Measure website traffic
  • Enhance your shopping experience
  • Support website functionality

You may disable cookies through your browser settings; however, certain website features may not function correctly.

5. Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting providers
  • Fraud prevention services
  • Customer support providers
  • Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

6. Marketing Communications

If you choose to receive promotional emails, we may occasionally send information about new products, offers, or updates.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Order confirmations, delivery notifications, and other transactional communications will continue to be sent when required to complete your purchase.

7. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Our website uses SSL encryption to help protect information transmitted between your browser and our website.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet accounting and legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on applicable law, including the UK General Data Protection Regulation (UK GDPR), you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Request a copy of your personal data
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the appropriate supervisory authority

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Kitchenora does not knowingly collect personal information from individuals under the age of 16.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to remove it.

11. Third-Party Services

Our website may include links to third-party websites or integrate services provided by third parties.

These third parties maintain their own privacy policies, and Kitchenora is not responsible for their content or privacy practices.

We encourage you to review their privacy policies before providing personal information.

12. International Data Transfers

Some trusted service providers may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented to protect your information in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be published on this page with the updated "Last Updated" date.

14. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Kitchenora

Address:
50A High Street,
London, SE20 7HB,
United Kingdom

Email:
Contact@kitchenora.co.uk

Telephone:
+44 (744) 630 76 49