Terms of service

Last Updated: August 1, 2026

Welcome to Kitchenora. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Business Information

Business Name: Kitchenora

Business Address:

50A High Street
London, SE20 7HB
United Kingdom

Email:
Contact@kitchenora.co.uk

Telephone:
+44 (744) 630 76 49

Market Served:
United Kingdom

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms.

3. Products and Availability

Kitchenora specializes in kitchen appliances and related products for customers located within the United Kingdom.

All products are subject to availability. While we make every effort to ensure accurate product information, occasional errors relating to descriptions, specifications, pricing, or availability may occur.

We reserve the right to correct any errors and update information without prior notice.

4. Pricing

All prices displayed on our website are shown in British Pounds Sterling (GBP).

Prices include applicable taxes where required unless otherwise stated.

We reserve the right to change prices at any time before an order is confirmed.

5. Orders

When you place an order, you will receive an order confirmation by email acknowledging that we have received your order request.

Your order is accepted only when it has been processed and dispatched.

Kitchenora reserves the right to refuse, cancel, or limit any order where necessary, including but not limited to:

Suspected fraud
Pricing or technical errors
Product unavailability
Violation of these Terms

If payment has already been collected for a cancelled order, a full refund will be issued.

6. Payment

We accept major credit and debit cards through secure payment providers.

All payments are processed using encrypted and secure payment technology.

Kitchenora does not store complete card details on its servers.

7. Shipping

We currently deliver only within the United Kingdom.

Our standard shipping policy is:

Order Cut-Off Time

5:00 PM (GMT+00:00) Greenwich Mean Time (London)

Processing Time

1–2 business days
Monday to Friday

Transit Time

3–6 business days
Monday to Friday

Estimated Delivery

4–8 business days

Shipping Cost

Free Standard Shipping on all orders.

Estimated delivery times are provided for guidance and may occasionally vary due to circumstances beyond our control, including courier delays, severe weather, or public holidays.

8. Returns and Refunds

Kitchenora accepts returns for eligible products in accordance with our Return & Refund Policy.

Our standard return policy includes:

Returns accepted within 90 days of delivery.
Products must be unused, in new condition, and returned in their original packaging unless the item is defective.
Returns are accepted for both defective and non-defective products.
Exchanges are available for eligible items.
No restocking fees apply.

Approved refunds are processed within 7 business days after the returned item has been received and inspected.

Please note that while Kitchenora processes approved refunds within this timeframe, the exact posting time may also depend on your payment provider or card issuer.

9. Order Cancellation

Orders may be cancelled before they have entered the dispatch process.

Once an order has been shipped, cancellation is no longer possible, and the order must instead be returned in accordance with our Return & Refund Policy.

10. Intellectual Property

All content available on this website, including but not limited to:

Text
Images
Logos
Graphics
Product descriptions
Website design
Icons

is the property of Kitchenora or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Interfere with website security.
Upload malicious software or harmful code.
Use automated tools to scrape website content without authorization.
Infringe the rights of Kitchenora or other users.

Violation of these Terms may result in restricted access or legal action where appropriate.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Kitchenora shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under the laws of England and Wales, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Kitchenora does not control or endorse these websites and is not responsible for their content, policies, or practices.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

Kitchenora reserves the right to update these Terms of Service at any time.

Any changes become effective immediately upon publication on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.