Refund policy

Last Updated: August 1, 2026

At Kitchenora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

This Return & Refund Policy applies to all purchases made through our website and is designed to provide a clear, transparent shopping experience for customers in the United Kingdom.

Business Information

Business Name: Kitchenora

Address:

50A High Street
London, SE20 7HB
United Kingdom

Email: Contact@kitchenora.co.uk

Telephone: +44 (744) 630 76 49

Market Served: United Kingdom only

1. Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return, your item must:

Be returned within 90 calendar days from the date of delivery.
Be in new and unused condition.
Be returned in its original packaging with all included accessories, manuals, and components.
Show no signs of misuse, accidental damage, or unauthorized modification.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used unless they are faulty.

2. Defective or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

Your order number
A description of the issue
Clear photographs showing the product and packaging

Once reviewed, we will provide the appropriate resolution, which may include:

A replacement
An exchange
A repair (where applicable)
A full refund

3. How to Start a Return

To request a return, please contact our customer support team before sending your item.

Email: Contact@kitchenora.co.uk

Please include:

Your full name
Order number
Reason for the return

Our support team will provide return instructions and the appropriate return address.

Returns sent without prior authorization may experience delays in processing.

4. Return Method

Eligible products must be returned by mail.

Please package your item securely to help prevent damage during transit.

5. Return Shipping

If the return is due to:

Our Error

Examples include:

Wrong item received
Damaged product
Manufacturing defect

Kitchenora will cover the return shipping costs.

Customer Preference

Examples include:

Changed your mind
Ordered the wrong item
No longer needed

The customer is responsible for the return shipping costs unless otherwise agreed.

6. Exchanges

We accept exchanges for eligible products.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, a refund or alternative solution may be offered.

7. Non-Returnable Items

The following items may not be eligible for return unless faulty or required by applicable consumer law:

Products showing signs of use
Items damaged after delivery due to misuse or improper handling
Products with missing components or accessories
Gift cards (if applicable)

8. Inspection of Returned Products

All returned products are inspected upon arrival.

If the returned item meets the conditions of this policy, your refund or exchange will be approved.

If the product does not meet the eligibility requirements, we may decline the return or contact you with available options.

9. Refunds

Once your return has been received and approved, your refund will be processed to the original payment method.

Refund Processing Time

Approved refunds are processed within 7 business days after the returned item has been inspected and approved.

Kitchenora processes refunds within this timeframe.

There are no additional delays caused by Kitchenora. However, in some cases, your payment provider or card issuer may require additional time to post the refund to your account.

10. Restocking Fees

Kitchenora does not charge any restocking fees.

11. Return Window Summary

Policy	Details
Returns Accepted	Yes
Return Period	90 Days
Exchanges	Accepted
Product Condition	New and unused
Return Method	By mail
Return Label	Return instructions provided by Customer Support
Restocking Fee	None
Refund Processing	Within 7 business days after approval

12. Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under applicable laws in the United Kingdom, including the Consumer Rights Act 2015 and other applicable consumer protection legislation.