Shipping policy

Last Updated: August 1, 2026

Thank you for shopping with Kitchenora. We are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

This policy applies to all orders shipped within the United Kingdom.

Business Information

Business Name: Kitchenora

Business Address:

50A High Street
London, SE20 7HB
United Kingdom

Customer Support Email:
Contact@kitchenora.co.uk

Telephone:
+44 (744) 630 76 49

Market Served:
United Kingdom only

1. Shipping Destinations

Kitchenora currently ships only within the United Kingdom.

At this time, we do not offer international shipping.

Orders with delivery addresses outside the United Kingdom cannot be processed.

2. Order Processing

After your order has been successfully placed and payment has been authorized, we begin preparing your order for shipment.

Order Cut-Off Time

5:00 PM (GMT+00:00) Greenwich Mean Time (London)

Orders placed before the daily cut-off time on business days will begin processing the same day.

Orders placed after the cut-off time, on weekends, or on UK public holidays will begin processing on the next business day.

Processing Time

1–2 Business Days
Processing Days: Monday to Friday
Excluding weekends and UK public holidays

Every order undergoes payment verification, quality inspection, and secure packaging before dispatch.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is:

Transit Time

3–6 Business Days
Delivery Days: Monday to Friday

Estimated Total Delivery Time

4–8 Business Days

Delivery times are estimates and may vary due to factors outside our control, including:

Severe weather conditions
Courier service disruptions
Public holidays
High seasonal demand
Incorrect or incomplete delivery information

4. Shipping Costs

We are pleased to offer:

Free Standard Shipping on all orders.

No minimum purchase is required.

The shipping cost displayed during checkout will be £0.00.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

Tracking details may take up to 24 hours to become active after dispatch.

6. Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order.

Kitchenora is not responsible for delivery delays or additional shipping costs resulting from:

Incorrect addresses
Missing address information
Customer-entered errors

If you notice an error in your shipping address, please contact us immediately. While we will make every reasonable effort to update your order before dispatch, we cannot guarantee address changes once processing has begun.

7. Missed Deliveries

If a delivery cannot be completed because no one is available to receive the package or access to the delivery location is restricted, the courier may:

Attempt redelivery
Leave the parcel in a safe location where appropriate
Leave instructions for collection from a local depot or collection point

Please follow the courier's instructions to arrange redelivery or collection.

8. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team so we can investigate with the delivery carrier.